Hang Seng Bank  
Frequently Asked Questions
Cash Management - Activity Log
   
Q: How far back can the activities be viewed?
Q: Who can view the details of the activities?
Q: What type of search criteria are available?
Q: Can a Primary User assign other users to view all users' activities?

Q: How far back can the activities be viewed?
A: Up to 60 days from the activity date. By default, activities details of the previous day and today will be shown.
   
Q: Who can view the details of the activities?
A: By default, a Primary User can view the activities of all users of all accounts and a Secondary User with access right to the related accounts can view his/her own activities of this particular account. For other users' activities, the right of Secondary User is assigned by the Primary User.
   
Q: What types of search criteria are available?
A: The system supports the following searching options:
- Search by a date range
- Search by an action type within a date range
- Search by a transaction type within a date range
- Search by transaction amount within a specific amount and a date range
- Search by transaction type within a specific amount and a date range
- Search by a debit account within a date range
- Search by a credit account within a date range
- Search by execution date within a date range
- Search by a beneficiary / merchant name within a date range
- Search by a transaction reference number
   
Q: Can a Primary User assign other users to view all users' activities?
A: Yes. The Primary User can assign the Secondary User to view all users' activities under the User Profile section.