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Frequently Asked Questions
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| Investments - Securities - Quote Meter |
| Q: |
What types of market information do you provide? |
| A: |
Currently, we offer real-time quote and quote meter services. |
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| Q: |
What is a real-time quote? |
| A: |
HK Stocks:
For stocks eligible for both pre-opening and closing auction, stock quote enquiry on HK stocks trading day which is from market open of each trading session to 15 minutes after market close of each trading session, will be counted as real-time quotes. That is, on normal trading day, stock quotes for Exchange-Traded Funds traded under the Pilot Programme between 09:00 and 16:25*, and stock quotes for other products from 09:00 to 12:15 and from 13:00 to 16:25*, will be counted as real-time quotes. On half trading day, all stock quotes from 09:00 to 12:25* will be counted as real-time quotes.
For stocks not eligible for pre-opening session, follow the logic of stocks eligible for pre-opening and closing auction, but stock quote enquiry before first continuous trading session on HK stocks trading day will not be counted as real-time quotes. That is, stock quotes before 09:30 will not be counted as real-time quotes.
For stocks not eligible for closing auction, follow the logic of stocks eligible for pre-opening and closing auction, but there will be no closing auction session and stock quote enquiry within 16 minutes after last continuous trading session on HK stocks trading day, will be counted as real-time quotes. That is, on normal trading day, stock quotes after 16:00 and before 16:16 will be counted as real-time quotes. On half trading day, stock quotes after 12:00 and before 12:16 will be counted as real-time quotes.
You can obtain the latest list of stocks eligible for pre-opening session and closing auction via HKEX's website at http://www.hkex.com.hk. In case of trading interruption due to severe weather in HKEX, stock quotes within 15 minutes after market close of last trading session will be counted as real-time quotes.
* Subject to the exact market close time of the day which is a random closing of anytime between 16:08 and 16:10 for a normal trading day (12:08 and 12:10 for a half trading day) as determined by HKEX system.
A Shares:
According to Shanghai Stock Exchange, stock quote enquiry on trading day on A shares listed in its exchange which is from market open of continuous auction trading session to 15 minutes after market close of continuous auction trading session, will be counted into real-time quotes usage. For Shenzhen Stock Exchange, real-time quotes usage on A shares listed its exchange will be counted from market open of continuous auction trading session to 15 minutes after morning session, and from market open of the afternoon session to 15 minutes after end of closing call auction.
| Product |
Real-time Quotes Period |
| Shanghai A Shares |
i) 09:30 - 11:45 and ii) 13:00 - 15:15 |
| Shenzhen A Shares |
i) 09:30 - 11:45 and ii) 13:00 - 15:15 |
(Due to differences in public holidays between Hong Kong and Mainland, customers should note that regardless of Northbound Trading service opens or not, all stock quotes enquiry on A shares trading day will be counted as real-time quotes according to the fee liable time period stated above.)
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| Q: |
What is "Real-time Quote Service Plan"? |
| A: |
We currently offer free and chargeable real-time quote service for HK stocks and A shares to the principal Securities Account holders who have registered for securities services of Hang Seng Business e-Banking only.
| Real-time Quote Service |
Charge |
| 1. |
Free Real-time Basic Quote |
- Free of charge
- Its usage does not consume the free detailed quote count entitled under the real-time quote service plan for HK stocks
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| 2. |
Real-time Quote Service for A Shares (used in A Shares Express) |
- Free of charge
- Its usage does not consume the free detailed quote count entitled under the real-time quote service plan for A shares (used in Stock Connect Trading page)
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| 3. |
Real-time Quote Service for HK Stocks |
- HKD0.05 per quote (Min: HKD10 per month)
- Applicable to the usage of chargeable detailed quotes used in "HK Stocks Trading" page via Business e-Banking.
- You are required to pay the charges if the total usage of chargeable detailed quotes exceeds the total free detailed quotes entitled
- Charges of current month will be debited to the settlement account of your securities account at the beginning of the follow month
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If your company has more than one Securities Account with identical registration number, we will select and debit one of your company's settlement accounts in the following priority:
| 1st Priority: |
Settlement account of Integrated Business Solutions Account prevails HKD Current settlement account; HKD Current settlement account prevails HKD Savings settlement account |
| 2nd Priority: |
Settlement account with the latest account opening date prevails settlement account(s) with earlier account opening date(s) |
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| 4. |
Real-time Quote Service for A Shares (used in Stock Connect Trading page) |
- HKD0.05 per quote (Min: HKD10 per month)
- Applicable to the usage of chargeable detailed quotes used in "Stock Connect Trading" page via Business e-Banking.
- You are required to pay the charges if the total usage of chargeable detailed quotes exceeds the total free detailed quotes entitled
- Charges of current month will be debited to the settlement account of your securities account at the beginning of the follow month
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If your company has more than one Securities Account with identical registration number, we will select and debit one of your company's settlement accounts in the following priority:
| 1st Priority: |
Settlement account of Integrated Business Solutions Account prevails HKD Current settlement account; HKD Current settlement account prevails HKD Savings settlement account |
| 2nd Priority: |
Settlement account with the latest account opening date prevails settlement account(s) with earlier account opening date(s) |
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If your company's settlement account(s) balance cannot settle the fee(s) in full, the Bank reserves the right to set off the fees at any of your company's HKD accounts with the Bank.
Hang Seng Bank reserves the rights on all matters related to the above service plan.
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| Q: |
How many free real-time detailed quotes I am entitled to? |
| A: |
Free real-time detailed quotes will be allocated to you every month, according to holdings and number of successful transactions or accumulated turnover in that month. You should note that the free real-time detailed quotes for HK stocks and A shares is calculated separately and not allow combine to use. Please click here to see the calculation examples.
| Free Real-time Detailed Quotes per Month |
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HK Stock |
A Shares |
| Basic: |
500 |
500 |
| Additional: |
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| 1) with securities holdings in securities account in that month |
250
You can get additional 250 HK stocks free real-time quotes and 250 A shares free real-time quotes if you hold both HK stocks & Stock Connect Securities in that month
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| 2) with successful trade in securities account in that month |
i. Additional 200 free real-time quotes for every successful buy/sell transaction; or
ii. Additional 200 free real-time quotes for every $ 50,000 of accumulated turnover
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- Compare of (i) & (ii), the higher number of free real-time quotes will be offered.
- HK Stocks transactions and turnover will be counted by combining the HK Stocks trading records of all Securities Account(s) with identical registration number. If the settlement amount is in foreign currency, we will use Bank's month and exchange rate to convert the settlement amount into HKD equivalent to calculate.
- Stock Connect Securities transactions and turnover will be counted by combining the Shanghai-Hong Kong Stock Connect and Shenzhen-Hong Kong Stock Connect Securities trading records of all your Securities Account(s) with identical registration number.
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| Q: |
I got additional free real-time detailed quotes from successful transactions, the unused stock quotes can I use in next month? |
| A: |
Compare (A) with (B), the lower number of free real-time detailed quotes can be carried forward to the next month:
| (A) |
The balance of total additional free real-time detailed quotes earned from successful buy/sell transactions during the month LESS the total additional free real-time detailed quotes earned from successful buy/sell transactions in the first 24 calendar days of the month; or |
| (B) |
The number of unused free real-time quotes of the month; |
The free real-time detailed quotes that are carried forward can only be used in the immediately following month and will be cancelled automatically if such free real-time detailed quotes are not used in that month.
Please click here to see the calculation examples.
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| Q: |
Where can I check my real-time detailed quotes usage? |
| A: |
You can check your usage by selecting "Investment" > "Securities" > "Quote Meter" after logged on Business e-Banking.
System will update the additional free real-time detailed quotes which earned from successful buy/sell transactions to Quote Meter according to the following schedules:
Free quotes for HK stocks: will be updated on T+1 day
Free quotes for A shares: will be updated on T+1 day
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| Q: |
How do I calculate the monthly real-time quote service fee payable? |
| A: |
The cases below assume you maintain an Integrated Account and a Securities sub-account:
Case 1: You have used "Real-time Quote Service for HK Stocks" only
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Scenario 1 |
Scenario 2 |
Scenario 3 |
| Basic free real-time quotes for that month |
500 |
500 |
500 |
| Successful transactions in that month |
2 transactions and total turnover is HKD180,000.
Based on turnover, you can enjoy additional 600 free real-time quotes.
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0 |
2 transactions and the turnover separately is HKD50,000 and USD 15,000
For settlement amount in foreign currency, we will use Bank's Month end exchange rate to convert the settlement amount into HKD equivalent to calculate. Assume the month end USD exchange rate is 7.78, thus the total turnover is HKD166,700 (HKD 50,000 + USD15,000*7.78).
Based on turnover, you will enjoy 600 additional free real-time quotes.
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| Any Securities Holdings during the Month |
Yes |
No |
No |
| Total free real-time quotes for that month |
1,350 (500+600+250) |
500 |
1,100 (500+600) |
| Real-time quotes used in that month |
800 |
2,000 |
500 |
| No. of chargeable quotes for that month |
0 |
1,500 |
0 |
| Real-time quotes service fee for that month |
$0 |
$75 (1,500 x $0.05) |
$0 |
Case 2: You have used "Real-time Quote Service for A Shares (used in Stock Connect Trading page)" only
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Scenario 1 |
Scenario 2 |
| Basic free real-time quotes for that month |
500 |
500 |
| Successful transactions in that month |
2 transactions (irrespective of Shanghai or Shenzhen A shares through Stock Connect) and total turnover is RMB180,000.
Based on turnover, you can enjoy additional 600 free real-time quotes.
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0 |
| Any Securities Holdings during the Month |
No |
No |
| Total free real-time quotes for that month |
1,100 (500+600) |
500 |
| Real-time quotes used in that month |
800 |
2,000 |
| No. of chargeable quotes for that month |
0 |
1,500 |
| Real-time quotes service fee for that month |
$0 |
$75 (1,500 x $0.05) |
Case 3: You have used both "Real-time Quote Service for HK Stocks" and "Real-time Quote Service for A Shares (used in Stock Connect Trading page)"
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Scenario 1 |
Scenario 2 |
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HK Stocks |
A Shares |
HK Stocks |
A Shares |
| Basic free real-time quotes for that month |
500 |
500 |
500 |
500 |
| Successful transactions in that month |
0 |
0 |
2 HK stocks transactions and total turnover is HKD80,000.
Based on no. of transaction, you can enjoy additional 400 free real-time quotes.
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0 |
| Total free real-time quotes for that month |
500 |
500 |
900 (500+400) |
500 |
| Real-time quotes used in that month |
2,000 |
550 |
2,000 |
200 |
| No. of chargeable quotes for that month |
1,500 |
50 |
1,100 |
0 |
| Real-time quotes service fee for that month |
$75 (1,500 x $0.05) |
$10
(min. charge)
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$55 (1,100 x $0.05) |
$0 |
| Total chargeable amount |
HKD85 |
HKD55 |
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| Q: |
How do I calculate how many real-time quotes are eligible to be carried forward to next month? |
| A: |
The cases below assume you maintain an Integrated Account and Securities sub-account. (The calculation is applicable to both HK stocks and A shares.)
Case 1: Without free real-time quotes that can be carried forward to the next month
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1st - 24th of Month |
During the Month |
| (1) |
Accumulated turnover |
$200,000
(i.e. +800 free quotes)
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$201,000
(i.e. +800 free quotes)
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Total no. of transactions |
1
(i.e. +200 free quotes)
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2
(i.e. +400 free quotes)
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Additional free real-time quotes earned from successful transactions during the Period |
800 [a]
(i.e. calculated by turnover)
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800 [b]
(i.e. calculated by turnover)
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No. of free real-time quotes that can be accumulated [b] - [a] |
0 (A) |
| (2) |
Basic free real-time quotes |
500 |
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Additional Free Real-time Quotes Earned from Securities Holdings during the Month |
250 |
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Total free real-time quotes for the month |
500 + 800 + 250 = 1,550 [c] |
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Real-time quotes used during the month |
1,000 [d] |
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No. of unused free real-time quotes for the month [c] - [d] |
550 (B) |
| No. of free real-time quotes that can be carried forward to the next month (A or B, whichever is lower) |
0 |
Case 2: With free real-time quotes that can be carried forward to the next month
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1st - 24th of Month |
During the Month |
| (1) |
Accumulated turnover |
$200,000
(i.e. +800 free quotes)
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$201,000
(i.e. +800 free quotes)
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Total no. of transactions |
4
(i.e. +800 free quotes)
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5
(i.e. +1000 free quotes)
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Additional free real-time quotes earned from successful transactions during the Period |
800 [a]
(i.e. calculated by turnover)
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1000 [b]
(i.e. calculated by no. of transactions)
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No. of free real-time quotes that can be accumulated [b] - [a] |
200 (A) |
| (2) |
Basic free real-time quotes |
500 |
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Additional Free Real-time Quotes Earned from Securities Holdings during the Month |
250 |
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Total free real-time quotes for the month |
500 + 1,000 + 250 = 1,750 [c] |
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Real-time quotes used during the month |
1,400 [d] |
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No. of unused free real-time quotes for the month [c] - [d] |
350 (B) |
| No. of free real-time quotes that can be carried forward to the next month (A or B, whichever is lower) |
200 |
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