Hang Seng Bank  
Frequently Asked Questions
Investments - Activity Log
   
Q: How far back can the investment transaction activities be viewed?
Q: Who can view the details of investment transaction activities?
Q: What types of search criteria are available?
Q: Can a Primary User assign other users to view all users' investment activities?

Q: How far back can the investment transaction activities be viewed?
A: Primary Users can go to "Activity Log" under "Securities" in Business e-Banking to view investment transactions up to 60 days from the transactions activity date. By default, activities details of the previous day and today will be displayed.
   
Q: Who can view the details of investment transactions activities?
A: Only Primary User can view the investment transactions activities of all users of all accounts.
   
Q: What types of search criteria are available?
A: The system supports the following searching options:
Search by a date range
Search by an action type within a date range
Search by a transaction type within a date range
Search by a debit account within a date range
Search by a settlement account within a date range
Search by an execution date within a date range
Search by a transaction reference number
   
Q: Can a Primary User assign other users to view all users' investment activities?
A:

No, only Primary User(s) are allowed to view investment transactions related activities.