| Q: |
Who can perform online selection of
receiving e-Statements/e-Advices or printed statements/advices? |
| A: |
Any Primary User is authorized to
switch between receiving e-Statements/e-Advices or printed statements/advices for all
accounts for which the bank provides e-Statement/e-Advice Service. |
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|
| Q: |
How to select e-Statement/e-Advice? |
| A: |
Accounts offering e-Statement/e-Advice Service
are shown at the "Maintain e-Statement/e-Advice" page. Primary User can
select account(s) to receive e-Statement/e-Advice at the "Receive
e-Statement/e-Advice" column, then follow directions on the screen to submit
such instruction(s). The company will continue to receive printed
statements/advices for unselected account(s) and account(s) not eligible for
e-Statement/e-Advice Service at the moment. |
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|
| Q: |
Will the company be able to
receive the printed statements/advices after successful selection to receive
e-Statement/e-Advices? |
| A: |
If a Primary User has chosen to receive
e-Statement/e-Advice for an account, the company will no longer receive any
printed statements/advices for that account.
For Commercial Card e-statement, if Primary User has opted for receiving e-statement in December 2022, cardholders will still receive paper individual monthly statements for December 2022 statement. Cardholder will receive e- statements starting from January 2023 statement. |
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|
| Q: |
If a Primary User has already
selected e-Statement/e-Advice, can the company resume receiving printed
statements/advices? |
| A: |
Yes. To resume receiving printed
statements/advices, a Primary User may simply uncheck the "Receive
e-Statement/e-Advice" box of the corresponding account. Users will no longer
receive e-Statement/e-Advice for the selected account(s). |
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|
| Q: |
Can e-Statement/e-Advice be selected for
one account and printed statement/advice for another? |
| A: |
Yes. Primary User can select account(s)
to receive e-Statement/e-Advice at the "Receive e-Statement/e-Advice" column. Please note that for Business Integrated Account, your selection of "Receive e-Statement/e-Advice" will also applicable to the Securities Account under your Business Integrated Account. |
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|
| Q: |
What will happen if Primary
User(s) make several "Maintain e-Statement/e-Advice" instructions within the
same day? |
| A: |
The cut-off time for instruction is
00:00 every day. If several "Maintain e-Statement/e-Advice" instructions were
placed within the same day, only the last instruction will be
processed. |
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|
| Q: |
When will a "Maintain
e-Statement/e-Advice" instruction be effective? |
| A: |
It will be effective on the next
statement/advice issuance date of the selected account(s). For Commercial Card e-statement, if Primary User has opted for receiving e-statement in December 2022, cardholders will still receive paper individual monthly statements for December 2022 statement. Cardholder will receive e- statements starting from January 2023 statement. |
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|
| Q: |
Will e-Statements/e-Advices or printed
statements/advices be sent for new accounts? |
| A: |
For each newly opened account or
existing account newly linked to Business e-Banking, the company
will continue to receive printed statements/advices by default. A Primary
User can submit a "Receive e-Statement/e-Advices" instruction online for a
particular account if such service is available. |
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|
| Q: |
What will happen if Primary
User's profile is suspended? |
| A: |
If the profile(s) of all Primary
User(s) is/are temporarily suspended (i.e. no Primary User can
access Business e-Banking) on a statement/advice issuance date, printed
statements/advices will be mailed to the company. Upon reactivation of one
Primary User's profile or addition of a new active Primary User, the
statement delivery mode selected before suspension will be
restored. |
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|
| Q: |
What can the company do if it
does not require e-Statement/e-Advices Service? |
| A: |
The company may ask all of their
Primary User(s) not to choose e-Statement/e-Advices for designated account(s)
in Business e-Banking or request the Bank to delete the e-Statement/e-Advices
Service. The company may delete or re-activate the e-Statement/e-Advices
Service by completing the Hang Seng Business e-Banking Services
Amendment / Termination Form. |
