| Q: |
What is e-Statement? What is
e-Advice? |
| A: |
e-Statement provides users with instant
access to the company's statements online and allows
users to print or download them for record in a more convenient way.
e-Advice allows users to receive notification on particular types of
account instructions or transaction results online. |
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| Q: |
Is there a charge for using
e-Statement / e-Advice Service? |
| A: |
No. The service is free of
charge. |
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| Q: |
What types of e-Statements can be
viewed online? |
| A: |
Users can view e-Statements for
Business Integrated Account(including Securities and Investment Fund Sub Account), Standalone Current Account (HKD, USD
and RMB), Standalone Savings Account (HKD and Foreign Currency,
except RMB), Standalone Securities Account, Standalone Investment Fund Account and Commercial Card Account (applicable to e-statement for individual cardholders only) online. |
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| Q: |
Who can view e-Statements? |
| A: |
Only the Primary User(s) can view all
available e-Statements. Secondary User(s) with access right assigned
by Primary User(s) can also view e-Statements of selected accounts.
Primary User(s) can enable or disable each Secondary User(s)' "View
e-Statement" function under the "Management Control > User
Profile" section. |
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| Q: |
When will users receive the
e-Statement(s)/e-Advice(s)? |
| A: |
Users will receive the e-Statement(s)/e-Advice(s) two working days after its / their issuance. Please refer to the
issuance date from your statement/advice. |
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| Q: |
What is the format of
e-Statements/e-Advices? |
| A: |
All e-Statements/e-Advices are in Portable Data
Format (PDF)/HTML (if applicable), supported by most internet browsers. Users are
required to have an Acrobat Reader (version 7.0 or above) installed
on their computers to view the e-Statements/e-Advices. |
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| Q: |
What types of e-Advices can be
viewed online? |
| A: |
There are three main categories as
follows:
| Categories |
Types of
e-Advices |
| Cash
Management |
| Deposits |
Disposal Advice
Time Deposit Interest Payment Advice
Time Deposit Placement Confirmation
Time Deposit Maturity Instruction Amendment Confirmation
Time Deposit Instructions Amendment Confirmation
Time Deposit Maturity Date Change Advice |
| Fund Transfer |
Faster Payment Advice
Local Bank Fund Transfer Advice
Inward CHATS Credit Advice
Outward Remittances Advice
Inward Remittances Advice
Issued Demand Draft/ Outward Remittances Charges Advice |
| Receivable |
Direct Debit Authorizations Setup Fee Collection Advice |
| Trade Services |
| Import and Export |
Various Import and Export Trade
Advices |
| Investment |
| Securities |
Transaction Advice
- Contract notes issued for local securities buy and sell transactions.
Other Advices
- Bonus Share
- Open Offer
- Rights Exercise
- Dividend with Option
- Cash Dividend
- Exercise of Warrant
- Liquidation
- Stock Split / Consolidation
- Privatization
- Interest Payment |
| Investment Fund |
Transaction Advice
- Subscription Contract Note
- Redemption Contract Note
- Switching From Contract Note
- Switching To Contract Note
- Transfer In Notice
- Transfer Out Notice
- Monthly Investment Plan for Funds Subscription Contract Note
- Class B Fund to Class A Fund Conversion From Notice
- Class B Fund to Class A Fund Conversion To Notice
Other Advices
- Cash Dividend Payment Advice
- Dividend Reinvestment Advice
- Unit Holdings Advice After The Merger Of Funds
- Unit Holdings Advice Before The Merger Of Funds
- Redemption Upon Fund Termination Contract Note
- Redemption Upon Maturity Contract Note
- Notification/ communication in relation to Monthly Investment Plan for Funds |
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| Q: |
Who can view e-Advices? |
| A: |
Users with online access right to the
particular account(s) will be able to view the advices of those
accounts. |
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| Q: |
How long will an e-Statement /
e-Advice be kept online? |
| A: |
e-Statements for bank accounts and
e-Advices will be retained in the customer's Business e-Banking
profile for 7 years from the issuance date and 180 days from the
delivery date respectively. For Time Deposit Disposal Advice, a
maximum of 400 records per account can be viewed under e-Advices
in the Business e-Banking.
Investment e-Statements/e-Advice issued in the e-Statement/e-Advice service registration period will be retained in the customer's Business e-Banking profile for 7 years and 180 days from the delivery date respectively.
Commercial Card e-Statement issued in the e-Statement service registration period will be retained in the customer's Business e-Banking profile for 7 years.
All e-Statements / e-Advices will be deleted automatically after the retention period. Users are advised to print or download their e-Statement / e-Advice if they wish to keep a copy for company records.
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| Q: |
Can the company request the Bank
to provide duplicate copies of an e-Statement/e-Advice which has been deleted
after the retention period? |
| A: |
Yes. The company can request for a
statement copy through Business e-Banking (Customer Service >
Other Services > Request for Statement Copy) or by visiting any
of our branches. The service charge per copy per cycle is
HKD50. For investment e-Statement/e-Advice, the company can request a statement/advice copy by visiting any of our branches. Please refer to the prevailing bank tariff for the service charge. For Commercial Card e-Statement, the company can request a statement copy by visiting any of our branches. Please refer to the prevailing bank tariff for the service charge. |
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| Q: |
What should users do if they
cannot download or view Acrobat Reader (PDF) files? |
| A: |
Users can download the latest version
of Acrobat Reader from the Adobe website. |
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| Q: |
What should users do if they
cannot view Chinese fonts in PDF files? |
| A: |
Users can download and install the
latest Chinese Traditional Font Pack files from Adobe official
website. |
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| Q: |
Will there be any reminder when an e-Statement/e-Advice has been issued? |
| A: |
A free email notification will be sent to Primary users when new e-Statement/e-Advice has/have been issued for investment accounts and posted in Business e-Banking. Primary users are advised to keep an updated e-mail address (Please visit "Contact Information" page in the "Customer Services" section of Business e-Banking if primary users want to update their email address) with the Bank to ensure they can receive such e-mail reminder. Primary users should also check their designated e-mail regularly for such reminder.
For Commercial Card e-Statement, a free email notification will be sent to cardholders' e-mail address as maintained in the Bank's records on the issuance date of Commercial Card e-Statement. Please ensure cardholders' email address in our bank records is correct so that they can receive the statement ready notifications. |
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| Q: |
Why did Primary users / cardholders receive none of the e-mail notification when new e-statements/advices have been posted in Business e-Banking? |
| A: |
In general, the reasons why Primary users / cardholders have not received the e-mail notification are:
- Primary users / cardholders have provided an incorrect or invalid e-mail address;
- Primary users / cardholders e-mail box is full;
- The e-mail service provider treats the email notifications as spam mails;
- Telecommunications and/or e-mail service providers are experiencing unforeseen problems such as network delay or system failure.
Note: If an email notification for your company's investment accounts bounces back to our system, a hard copy notification letter will be sent to your company. Please remind primary users to clear the e-mail box regularly to create room for new e-mail and promptly update their e-mail address in our Bank's record to help ensure primary users can receive the e-mail notifications. |
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| Q: |
What is Mobile e-Advice?
|
| A: |
The "Mobile e-Advice" function enables you to view the designated advices of up to the past 180 days on your devices whenever and wherever. It also allows you to filter records and/or change the sort order according to your preferences. |
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| Q: |
How to enable this function on the app?
|
| A: |
For Primary Users, the e-Advice function will be available on the app once the e-Statement function is enabled on Business e-Banking via desktop. To enable the e-Statement function, Primary Users can go to "Maintain e-Statement" and select desired account(s) to receive e-Advice and e-Statement under "Receive e-Statement", then follow the instructions to submit such request(s). |
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| Q: |
How long will the e-Advice records be retained?
|
| A: |
All e-Advices of Faster Payment, Local Interbank Transfer (CHATS), Remittance & Demand Draft (in PDF format) and Deposit are retained up to 180 days (from the date of delivery) while all e-Advices of Local Interbank Transfer (CHATS), Remittance & Demand Draft (in text-only format) and Trade are retained up to 30 days (from the date of delivery). |
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| Q: |
What types of e-Advice can be viewed on the app?
|
| A: |
The following types of e-Advice are available:
| Categories |
Types of
e-Advices |
| Cash
Management |
| Deposits |
Disposal Advice
Time Deposit Interest Payment Advice
Time Deposit Placement Confirmation
Time Deposit Maturity Instruction Amendment Confirmation
Time Deposit Instructions Amendment Confirmation
Time Deposit Maturity Date Change Advice |
| Fund Transfer |
Faster Payment Advice
Local Bank Fund Transfer Advice
Inward CHATS Credit Advice
Outward Remittances Advice
Inward Remittances Advice
Issued Demand Draft/ Outward Remittances Charges Advice |
| Receivable |
Direct Debit Authorizations Setup Fee Collection Advice |
| Trade
Services |
| Import and Export |
Various Import and Export Trade
Advices |
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| Q: |
Is it possible to share or download the PDF advices on my device?
|
| A: |
Yes. e-Advice is available in text-only format or PDF files according to your product selection. The function supports sharing or downloading PDF advices on iOS or Android devices if you are viewing the PDF files. For detailed instructions, please refer to our User Guide. |
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| Q: |
Do Secondary Users have access to the function?
|
| A: |
Yes. The e-Advice function is available to both Primary Users and Secondary Users, who can view the records as long as Primary Users have enabled this function for them. Primary Users can enable or disable the "View e-Statement" function for each Secondary User under "User Profile" of "Management Control". |
