The 'Payment Tracker' displays the status of certain payments that you have performed via the Hang Seng Business Internet Banking and Hang Seng Business Mobile Banking. It provides you an increased speed, transparency and traceability of real-time end-to-end cross-border payments tracking solution.
Q:
What types of payment are included in "Payment Tracker"?
A:
Outward Local Interbank Transfer (CHATS) and Outward Remittance are included in Payment Tracker. For FPS payments and Autopay payment, please refer to Activity log for the processing status.
Q:
How far back can historical account transactions be viewed?
A:
Up to 60 calendar days.
Q:
Definition of all possible transaction status for Local Interbank Transfer (CHATS) and Remittance
A:
Created
Customer has submitted the Local Interbank Transfer (CHATS) or Remittance transaction via Hang Seng Business Internet Banking or Hang Seng Business Mobile Banking successfully.
Authorised
Payment instruction has been authorised and ready for execution on Transfer Date selected.
Within Hang Seng Bank
Hang Seng Bank is processing the payment instruction.
Rejected by Hang Seng Bank
Payment instruction cannot be processed by Hang Seng Bank due to various reasons, including but not limited to more information is needed to provide by payer.
Sent by Hang Seng Bank
Payment instruction has been sent and the funds have been debited from the account. Intermediary / beneficiary bank is processing this payment.
Rejected by intermediary bank
Payment instruction cannot be processed by intermediary bank. Beneficiary will not receive the funds and it will be returned to payer.
Rejected by beneficiary bank
The beneficiary bank has rejected this payment due to various reasons and will return the funds to payer.
Completed
The payment has been successfully processed and the funds have been credited to the beneficiary account.
Q:
Why is the payment "Rejected by beneficiary bank"?
A:
To find out why your payment is rejected, you may click on the (?) near the status for a detailed view of your transaction advice.
Q:
Can a Secondary User view the transaction status in Payment Tracker?
A:
Yes. Payment Tracker function is available to both Primary User and Secondary User.
